A new version of SWARM, our mobile box office, is available in Apple’s App Store! If you already have SWARM, we highly recommend you upgrade your device to the latest version, 1.2.
The new version runs faster, performs reliably offline, and is easier to use. Improvements include:
- Offline Scan Tracking: If your internet network happens to go down while you’re scanning, the app will continue to scan tickets, storing them on the device until you get back online. New in version 1.2 is the ability to view offline scans.
- Scan Log: Every ticket scanned is now listed by scan time. This makes it easier to see the status of your last scan and gives you a scan-history at a glance.
- Better Network Stats: Not only will the app tell you if you are online or not, it now displays the network name as well.
- Latest iOS Support: SWARM 1.2 is compatible with the latest iOS operating systems, so feel free to keep your device updated with the most recent iOS version.
For more info check out SWARM’s website
Check it out in the App Store
Our WillCall Lists are more powerful than ever! You have more control over sorting the list and can now group event attendees by a number of different criteria.
You can sort the WillCall List by first or last name. If your event has more than one ticket type, you can group each type’s attendees together. You can also limit the WillCall List to show only attendees with a specific delivery method, ticket type and more.
HoldMyTicket boasts some of the best event reporting in the industry. Access event specific customer exports, sales breakdowns, validation timelines and much more using the Event Report.
Viewing the Event Report is very simple. Here’s how to do it:
Click on any event in your account, you will see the Event Overview. From the event overview click on ‘Reports’.
Below is an example of an event report. Hover over any section of the report for info on that section:
Setting up new events with HoldMyTicket is now easier and faster than ever! You can now save Default Start Times for each venue in your account! And that’s not all – you can also set Default Event Duration and Default Doors Times. So setting up the start, stop and doors times for an event is as easy as selecting a date on the calendar picker; the times are automatically filled out based on your default preferences.
Additionally, we’ve added Default Event Status settings. Perhaps you have a venue featuring events that are always announced at a certain time? The new Default Event Status, along with the new Default Announce Time will save time setting up events that are to be announced. Default event statuses include Published, On-Hold, Box Office and Announce.
Also, if you have an event published, but ticket sales aren’t on yet, you can now choose to announce the ticket sales date on the checkout page. Announcing the ticket sales date is as simple as checking a box in the ‘Tickets’ section of the event form. Plus, you can now specify whether to announce ticket sales dates by default with the Announce Ticket Sales Date option in the Venue Preferences settings.
Setting up these new default preferences is easy! Simply edit your venue, then go to the section labeled Venue Preferences. Any preferences you set here will be reflected in the event form when creating events at this venue.
Click image to zoom
New Tricks for the Old App
HoldMyTicket is ecstatic to announce our epic renovation of the Tools menu in your account.
First, all the existing features have been completely updated. In fact, you can read about each tool individually to see what has changed. Plus, if you’re brand new to our Tools, the posts can serve as a quick start guide! Here they are:
What It’s All About
The Staff Users tool allows you to create, manage and edit multiple user profiles for your Venues account.
What It Can Do
In addition to enabling other people to access your Venues account, you can specify each user’s level of permissions for reports, venues and events.
What It’s All About
(Click on any photo to view it full-sized.)
Introducing the Surveys Tool
tool gives you the option to learn a lot more about your ticket-buyers. This is particularly helpful if you have an event that requires registration, but you can add a survey to any event you want – there are countless ways you could use the additional data.
What it’s All About
The Attractions tool keeps a library of artists, entertainers & performers within hand’s reach, allowing you to easily attach them to your events. You can store website urls, photos, videos, and content for every attraction. You involve this media with your event when you attach it using the Showtimes section of your event editing page.
How it Works
Did you know that HoldMyTicket will provide you with the scanning equipment necessary to validate your tickets? Based on the volume of ticket sales you have, we provide you with the tools needed to efficiently validate tickets. Here’s how it works:
* Not only can you print out an old-school will call list, HMT provides various forms of electronic will call lists. The will call list in your HMT account can be used on a laptop, tablet or smartphone to validate entrants. Or you can download our free iPhone app, WeGetIn®, which includes an interactive will call list. All check-ins on electronic will call lists are tracked and reported for you, just like they were scanned in with a scanner.
** A Mophie® modified iPod Touch comes with WeGetIn® installed on it, allowing you to scan the QR codes printed on E-Tickets using the iPods’s camera. These scanners include a built in extra battery, ensuring hours of worry free scanning.
*** The Linea Pro® modified iPod Touch also comes with WeGetIn® installed. It has a laser for super-fast scanning of ticket barcodes. This feature, in conjunction with WeGetIn®, is the fastest form of ticket validation in the industry. The Linea Pro® also features a credit card swiper, allowing for both door sales and credit card validation.
To request scanners for your events contact the Team at HoldMyTicket! We’ll set you up.