Introducing Shift - Customer Management

We are proud to announce our latest app, Shift CRM, an integrated tool for managing your customer relations! Access Shift from either your Spark or Swarm accounts to use these fancy tools:

Features

• Leaderboards
• Buyer history
• Purchases
• Ticket scans
• Correspondence
• Order details
• Create notes
• Email confirmations
• Validate tickets
• And more! Here's what it looks like...

Activity

The Activity page in Shift CRM shows recent transactions in Swarm Box Office, as far back as 30 days. See at a glance which box office employee handled the transaction, be it a scan or a sale.

###Leaderboards The Leaderboards page displays a list of your top-ranked customers. Their rank is based on total activity, including purchases, ticket scans, money spent and more. You can view details on any of your buyers. BUYER INFO The buyer history page shows their basic info, rank, and a beautiful timeline showing their transaction history.

Order Details

The order details page gives you an in-depth view into the details of a purchase. See order dates, sales source, payment type and a graphical list of tickets purchased. You can also access a bunch of tools from the 'actions' menu. Easily print tickets or reciepts, make notes, send emails, scan tickets, process refunds and more!