12:00 AM, Tuesday March. 7th we rolled out an updated checkout screen in our Box Office software. Here are the details: We've made some cool updates to our Box Office checkout screen. It's completely redesigned, with a slick summary of the ticket holder's info, payment method and cart. Additionally, we've added the functionality of ID Swiping, Buyer Notes, enhanced Buyer-Type Selecting and Text-Meassage Receipts. ID SWIPING This new feature allows you to swipe a buyer's drivers license to automatically enter a buyer's name and address to the purchase or it can instantly look up any tickets held on will-call under that buyer's name. Swiping IDs will save time by eliminating the process of typing names by hand, and it ensures the accuracy of your records. Also, when you get repeat customers who provide an ID for swiping, their info is brought up, including email addresses, phone numbers and notes!NOTES There is now a place under the 'Ticket Holder' section for notes. Use this for miscellaneous notes about this buyer. Swipe their ID or CC next time they return and you'll see any notes from previous purchases.BUYER TYPES If you use Buyer-Types to manage discounts in your box office, you can easily apply them to the current transaction in the new checkout screen. Simply select the Buyer-Type in the drop down list to apply it to this transaction.TEXT-MSG RECEIPTS You can now send a text-message receipt to a purchaser directly from the new checkout screen! Simply fill out their phone number and select their carrier. When the checkout is complete, our ticket ninja will automatically shoot them a text message receipt with a link to their mobile e-Tickets!
HMT has revamped our ticket ordering process for our event promoters. It is now easier than ever for our clients to order bulk tickets for their shows! Updates include a completely new ticket ordering interface, a redesigned ticket setup interface, and easier accessibility to the ticket ordering form. You can order tickets by clicking on the 'Events' tab, then 'Order Tickets' from the sub menu. Instead of having to submit orders for events individually you can now add tickets from multiple events to your order.
The user interface is straight forward - Just select the event you want to order tickets for, then set the quantity and add it to your cart. You can edit or remove any item in your cart. You can select the shipping address we have saved for you, or fill out the shipping address manually. Click 'Process Order', confirm your order, and you're done! The default ticket text will be available for every event, however if you have custom ticket text set up for the event it will show up in the preview. The ticket text is still editable in the event form, and part of this update is an improved layout for the ticket setup. Each ticket now has tabs for each of the major ticket options. Click the 'Ticket Text' tab to edit up to four lines of text. Now your custom ticket text will appear when you select the event in the ticket ordering form.
If you prefer, we can email you status updates so you'll know when your order has been received, printed and shipped. We hope you enjoy your new ticket ordering process!
HoldMyTicket has created a widget that allows anyone to post an event calendar to their pages! You can filter events by name, city, genre, venue and more. The widget includes an event search function, making it dynamic and user controllable. You have the option to show or hide the search.
Customizing the widget is simple and versatile. You can change colors, dimensions and display settings to match your site design or preferences. Its fun to mess around with the settings to list the events you want the way you want. Here are some examples of different widget designs:
Once you've tweaked your design just click the 'Get Code' button and copy the code. Its in iFrame. Then paste the code into your page's HTML and you're done! What are you waiting for? Go make your own widget here!
We are pleased to announce that our ticket validation app is now in Apple's app store. Getting ticket holders into an event quickly is a breeze with this easy-to-use box office tool. Turn any iPod or iPhone into a powerful ticket validation and will call check-in device. This app uses the camera on an iPod or iPhone to scan barcodes on HoldMyTicket's thermal tickets, print-at-home tickets or mobile (smartphone) tickets. You can also use the app to look people up on will-call and check them in without tickets.
Our free app, WeGetIn®, is downloadable in Apple's App Store, so if you have an iPhone or a new iPod Touch you?re ready to scan eTickets or hard tickets using the camera on your device. Additionally, we can equip you with a mobile scanner with a laser barcode reader and credit card swiper. This scanner runs WeGetIn® and provides the fastest scanning for high-volume entry, and effectively eliminates ticket lines. Multiple scanners can run simultaneously and communicate with each other in real time, virtually eliminating fraud. This app requires an account with HoldMyTicket.
HoldMyTicket is easy-to-use software for ticketing, box office management and event promotion. Our software offers incredible ways to promote events through social networks while keeping track of ticket sales figures, web traffic statistics, buyer demographics and much more. Sign-up for a free account here www.holdmyticket.com/sell/signup
The HoldMyTicket team recently returned from Phoenix, where we had a booth at IAVM's 86th Annual VenueConnect Conference and Trade Show!
The International Association of Venue Managers (IAVM) is an organization committed to the professional operation of amphitheaters, arenas, auditoriums, convention centers, exhibit halls, performing arts venues, race tracks, stadiums and university complexes. Thats a pretty wide range of operations so we were able to interact with many facets of the industry. From venue infrastructure like seating and lighting, to crowd control and ticketing, everything to do with events was represented. The HMT team arrived with our mobile box office. Our setup included ticket printers, iPod scanners, a few Mac Minis, and a bunch of monitors. We had workstations set up for patrons to demo our software, even print sample tickets. For fun we gave away HMT Ninja stickers and 'Show Me Your Barcodes' t-shirts, which were a hit!
We made some great contacts and enjoyed fraternizing with our potential clients. Being amongst the largest names in the ticketing industry was slightly nerve-racking at first, but then we realized our software is not only on par with our competition, its cutting edge and industry leading. Like our proprietary interactive seating charts which are iPad/iPhone friendly. We believe those who took the time to learn about us saw a better ticketing solution. A big thanks to everyone who took part in preparing and managing the conference! We look forward to returning for the next one. -HMT
The team at HMT spent last weekend in downtown El Paso for the first ever Neon Desert Music Festival! Sprawled over two of El Paso?s downtown parks and seven city blocks, this full day festival featured nearly thirty musical acts spread over four stages. There were multiple art walls, excellent food vendors, and because of the title sponsor, tricked out Scion's parked randomly throughout the festival grounds.
Attendance was great, exceeding expectations. And aside from some mild wind, the weather was perfect! The vibe was one of positivity and enjoyment. The locals had a sense of gratefulness that something like this was happening, and were already looking forward to having another! It was a hit! We?re proud to say that our Apple powered mobile point-of-sale system worked flawlessly throughout the day, cranking out thousands of tickets from our trusty Boca ticket printer.
The beeping sounds of our mobile ticket scanners began at 11am, and continued throughout the day until after 10pm! Our setup included a portable 4G network, allowing our laptops and iPod based ticket scanners to share ticket sales and validation info. The doors opened at 11AM with a constant flow of festival goers, and arrivals increased steadily until they peaked around 6PM. Around peaking time we averaged over 1300 ticket scans per hour; every two seconds there was another person through the festival gates. In fact, any bottle necking was a result of security personnel using the metal detector wands.
The festival volunteers handling the iPod ticket scanners were doing so for the very first time. A quick twenty second explanation of how they work was enough, owing to the intuitive user interface of our ticket scanning app. Next door to the festival entrance was our box office setup, running an a few MacBook Pros and a Boca ticket printer, we were selling tickets for nearly twelve hours straight! People were psyched to see we were taking credit cards so they could save their cash for the vendors in the festival. Oh, and the free HMT Ninja stickers were a hit too! A big thanks to Brian, Gina, Zach and the other folks at Splendid Sun Productions for putting the festival together.
Thanks to all the volunteers and sponsors as well! We look forward to doing it again! Here's another awesome video we recently found of Neon Desert.. Enjoy
We are now offering our clients low-cost high-quality paper tickets. All tickets have valid bar codes that will tie into your event and can be validated with our barcode scanning equipment. All tickets are numbered and have a hologram.
Just login to your Spark app, and go to the Events tab, then click Ticket Orders. From there you can place ticket orders for any events and tickets that are active in your system.
Its been a week since we returned from Lake Powell, and the first annual POWELLAPALOOZA. Set amongst the red rock desert landscapes and on the lake's marinas, this festival was the beginning of something legendary. From the Solar Saucer DJ booth to the Page Shores stage built into a natural rock amphitheater, to the waterfront stage at Antelope Marina and the dune-like setting of the camping area, this experience was without compare. Have you ever seen a 40 foot giant praying mantis with flaming antennae?
There was good food, hot air balloons, house boat parties, fireworks and great people at this event. If you weren't there this year you'd better make it a point to go next year!
A special thanks to everyone who invested their time, efforts and money into making POWELLAPALOOZA happen. Based on our experience, and everyone else's feedback, this was the beginning of a great thing. And we all look forward to next year's party in the desert.
Check out the POWELLAPALOOZA Facebook page
On the day after HoldMyTicket's staff climbed to the top of Wheeler Peak (the highest mountain in New Mexico) we managed to pull ourselves together, ignore the sunburn, sore legs and go scan a few thousand tickets for fans anxiously arriving at the Taos Mountain Music Festival at Taos Ski Valley, NM. The dodgy mountain internet had some people involved worried, but it did not affect our ability to quickly scan and validate attendees with our nifty mobile box office devices. In fact, our free-standing box office validation solution just became faster, even if there is no internet available. Even the fact that many people "forgot" to print or bring their print at home tickets with them did not slow us down. Our mobile devices allowed us to quickly check IDs and get people through the gates. I can't even remember a time through out the day that we even had a line of people waiting! This year was a pleasure handling ticketing for the Taos Mountain Music Festival 2010. We want to thank everyone for their help and support! See you next year in Taos!