Client Newsletter: Embeds, Events messenger, & more

We have a lot of updates for you...

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We're improving the before, during, and after of your event ticketing. Our most recent updates are going to help you better promote your event, track your sales, relate to your customers, and, wait for it...get paid.


Promotional tool alert: All new ways to post your event

We're announcing some beautiful new tools that will help you market your tickets with precision:

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The improved Embed tool lets you:

  • Generate links that will track your sales by source
  • Reduce clicks to checkout by linking to activated promo or coupon codes
  • Generate a "Buy Tickets" button or link for your site, with customization tools, like color, text, and size
  • Generate code for an embeddable widget, listing your tickets, prices, and descriptions
  • Download QR codes of various sizes for your print marketing
  • Embed your entire event page on your site - sacrifice nothing!

See our help doc on using the embed tool.


Pre-event prep: New and improved event messenger

Sold all the tickets already? You may be familiar with our event messenger - the best way to contact your ticket-holders with important information before your show.

We know you appreciate your show-goers and want to provide the best experience possible, so the messenger just got more personal. You can now input the buyer's name and their eTicket link into the email. Help them feel taken care of, and feel assured that more of your customers will reach the front of the line with their tickets in hand.

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Selecting email recipients is more precise than ever. You can filter ticket-buyers by ticket type and delivery type, and save a draft or schedule a delivery time for your email.

Learn more on using the event messenger here.


Brand New Event Comparison

Improve your next event by keeping track of how sales went last time, and the time before that, and before that.

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View any two to five event reports in our new event comparison format. Ticket sales and page view timelines for each event are laid on top of one another, and you can view all other details of your event report - sales by transaction type, by face value, by channel - side by side. At a glance understand how your marketing compares across events.

Learn more about how it works here.


Sales Tracking and Audit Subscriptions

Our event tracker had a bit of a makeover. Now you can more easily share your sales numbers with affiliates while maintaining the privacy of your Spark account. The interface also lets you subscribe yourself or others to event audits, emailed daily.

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Click here to learn how to use it.


More updates you may have missed...

Improved printed ticket ordering

Ordering printed tickets is now hassle, delay, and head-scratch free. The new order form helps you manage your ticket's availability and ticket text, with more powerful cart management and a Pay Now or Pay Later option.

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Click here to for an introduction to ordering printed tickets.


Good-Bye, paid direct deposit

No more $3 E-Payment Process Fee. Direct deposit payouts are now completely free. Enjoy receiving every cent of your earnings, no strings attached.


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Turn up the volume at the bottom of Spark and hear your sales come in. Sounds sweet, doesn't it?

Fill Your Venue Using Pokémon GO

We can’t get enough of Pokémon GO at HoldMyTicket. Seems like someone's always luring Pokémon here to the office. It's gotten us on our feet more often for a coffee break or a walk around the block. The hype of this game is still very real.

Procrastination aside...did you know Pokémon GO could also bring more people into your venue? Your spot could be THE spot to play!


##To explain the craze...

Pokemon

Image courtesy of Tumblr

Pokémon GO launched a few weeks ago for free on iPhone and Android. It achieved over 30 million downloads as of last week and now is in 31 countries. Check out these stats of the game blowing other social media apps out of the water.

Here's how it works: The player creates a character that walks around in a simulation of their actual surroundings. Pokémon roam around for them to catch, raise, and then battle. Everything is plotted on real-world locations, so the players actually have to be on foot. Here's the important vocabulary:

  • PokéStops: Checkpoints at places of interest like notable buildings, art installations, and monuments around town. They're used to power up and collect special items that help players catch Pokémon and advance their trainer level.

  • Gyms: Larger checkpoints where players battle their Pokémon. These places are less frequent around town and are generally well-known establishments within a community. Players tend to spend more time here. If your establishment is a Gym, you're in luck.

  • Lures & Lure Modules: Items that can be placed on a PokéStop for a duration of 30 minutes to attract Pokémon who are hiding in the area. Lures are free and are earned from gameplay. Lure Modules, which are much more powerful, can be purchased in the app for 100 PokéCoins (99 cents).


Pokémon for business?

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Interestingly, there isn’t a marketplace for businesses to tap for ad placement yet. You have to set yourself up as a player and have access to the same stuff that any regular user buys.

Creatively, you can still market this way. You just have to play the game.


Bring the players to you

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Lures have about a 15-meter radius. If your venue is near any notable art installations or landmarks there's a good chance there is a PokéStop and players near you, and you can use a Lure.

Any players can see your username stamped on the Lure. It's a cool social element where you're acknowledged for your well-spent 99 cents. A word of advice: make your venue's name your username so people recognize you.

A technique called farming lets you utilize areas that have a lot of PokéStops to place multiple Lure Modules at once and draw an unavoidable amount of Pokémon into that area.


Be open to the game. Offer rewards.

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Fortunately, you're facing a prime audience for live events! You're drawing in young people who are already out and about. Especially if you're farming, players are doing some high-intensity catching. They're earning the break time to migrate to your establishment and enjoy your show.

  • Use the hype of Pokémon to advertise, and don't forget the personal touch of your venue. Rock bar? "We only accept Rock types here"
  • If you are near that Pokéstop, advertise it! Clear and simple. There. Are. Pokémon. Here.
  • Offer incentives, like discounted entry or a free/discounted drink, to players based on their trainer levels. (For example, Level 5 is an achievable, but still exclusive level)
  • If you have plentiful Pokémon inside: Do a photo contest at the event. Players have to snap the best shot of a Pokémon at your venue, then tag your venue on Instagram. Reward them later on your social media with tickets to another show, or see if the band would want to join in by announcing the winner onstage and do a meet & greet.
  • If you're in a Pokémon dead zone: Mobilize. Place Lure Modules at other locations with high Poké-traffic and place offers there. Use a poster or flyer that has a QR code that leads to promo tickets. Spread the word via social media or newsletter: “We’ve placed some lures around downtown. Catch Pokémon and find our flyer. Scan the code for $5 off tickets! Valid from 7-10 pm tonight!"

Hey tour guides, get in on this

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Attention all walking city tours, trolleys, and nature hikes: Chances there are already Pokéstops on your tour! Do you focus on historical buildings, murals, or nature spots? So does this game.

You and GO share the goal of shedding a new light on a city or area, which is great! Just embrace that, at moments, the group's attention may shift from the history of this 100 year-old building to the Zubat in the tree next to it.

  • Make sure everyone can play. Invest in a mobile hotspot and get everyone on your wifi.
  • Carry a mobile USB charger so players can charge their phone if they're running low on battery.
  • Help them level up and pause the tour when a rare Pokémon appears.
  • A member of the group’s egg just hatched in its incubator? Celebrate!
  • Pokémon GO PLUS, the game's bluetooth accessory, is releasing at the end of this month. If you’re really feeling generous purchase one and reward the person with the most Pokémon caught by the end of the tour.

Pokémon nights

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Pokémon courtesy of deviantart and Pokémon Wiki*

If you’re fortunate enough to have a PokéStop or a Gym on location, make that your event! It's a perfect theme for your more low-key event coming up - maybe your weekly karaoke night.

  • Promote: Add a Pokémon-themed twist to your usual flier and make it known that this is a special event for players.
  • Place Lure Modules for the span of your event. They can't be scheduled, so set a reminder for yourself to place a new module every 30 minutes.
  • If you really want to go all out: decorate, serve a themed drink, use your projector to stream related videos.

There you have it: a Pokémon party at your venue.


You are not too late to use this game for your business!

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Pokémon has brought a new twist to in-app marketing - you’re sharing goods (like Lures) and adding value to customers (like Trainer Levels) in a virtual space (Pokémon GO), while advertising on the ground.

The Pokémon Go community is still an expanding variety of people. What better way to increase your customer base, personalize your venue, and build a rapport with existing and potential event-goers.


Too Long; Didn't Read?

Spend 99 cents and attract new customers, or keep them entertained during your show!

Image courtesy of rebloggy.

Introducing: A Brand New Checkout Experience on HoldMyTicket

It's been a long time coming...many months of hard work and sweat to bring our users a whole new shopping interface. We will fully shift HoldMyTicket.com to our new design on March 1st, so read on to learn about what to expect:

Shopping cart

Customers can now add tickets to their cart and continue shopping for different events before checking out. After adding tickets to your event to their cart, they'll see the option to proceed to checkout, with some of your events recommended below. If you don't have any more published upcoming events, they'll be directed straight to checkout.

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Users can continue shopping around, add more time to their cart and edit its contents from any page on HoldMyTicket.com.

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Now that users can shop to their heart's desire, transactions occur per venue. That is, if they're buying tickets for multiple events, especially for events at different venues, they can choose their preferred ticket delivery method for each ticket type, and be charged separately for each venue, while only submitting one purchase.

Transactions

Charges that occur on HoldMyTicket will be transparent and easy to understand. Before submitting an order, a user will see the amount they will be charged, plus the way the charge would appear on their bank statement.

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If you utilize HoldMyTicket's Stripe merchant account to handle your online sales, a credit card statement for tickets to your show would appear as "HldMyTckt - your venue name."

If you have your own merchant account through Stripe, you can now change how the statement would appear per venue in your Venue Settings. Under Venue Preferences scroll down to Payout Preferences:

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*Note that while this will affect the credit card statements for most users, it will not necessarily be effective 100% of the time. The customer's bank has the ability to override the way that a transaction appears, regardless of the settings you choose for your own merchant account.

New look for your events and checkout

Your event page:

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The new design includes an image header at the top of your page with your flyer to the right. A user can see the event description and select their tickets all on the same page.

The header will use the background image you upload in event settings in Spark, under the "Event Page" section.

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If you don't upload an image here, it will take the default Checkout Page Masthead you have uploaded in your venue settings, under Branding/Identity, giving all of your events at your venue the same header image.

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If you haven't uploaded an image in either of these places, the event page header will give a map to your venue.

Also enjoy the new design of checkout:

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Any errors that might occur at checkout - a missing required field, invalid billing information - will give users an easy-to-understand error message to help them quickly solve the problem and get their tickets.

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Upsells

The new interface now offers upselling like it never did before, and it keeps users looking at your events.

To manage which events you upsell and when, use the new Promoted Events tool in your Event Overview. Choose specific events to be presented to your ticket buyers, and choose how many. Otherwise, upsold events will simply be organized by tags, which you can also take care of in your Event Overview.

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tools

Improved interactive seating charts

Seating charts now enable full screen view. On both Web and mobile, users can make no mistake in understanding your venue's arrangement and choosing the exact tickets they want.

Now a user can click into one section then click straight into another without having to zoom back out.

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Selecting seats places tickets in a drawer on the left, where the user can choose the ticket type they want, if you have set up different ticket types (such as child, adult, or member rates) to apply to the same seat.

No more impossible-to-tap seats on the mobile site. Mobile users can pinch and zoom on their screen to make that seat as big as they need in order to tap it.

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Reserving seats is also more reliable: Browsing and clicking seats does not claim a seat until clicking "Add to Cart." When you have multiple people using your seating chart at once, as soon as one user adds a seat to their cart, that seat will disappear from view for all other users on that page.

Try it out, let us know!

As always, nothing helps us more than your feedback. We are excited to apply our new design to your event pages and improve the overall experience on HoldMyTicket. We owe our knowledge and development to the needs of our users, so keep helping us help you!

We're proud of our girl, Holly Holm

The HMT Team got together last weekend for our traditional team "outing." This time we stayed in the office, and we witnessed...

THE

BEST

K.O.

EVER

Nov. 14's UFC 193 matchup with Albuquerque's own Holly Holm and (then) world champion Ronda Rousey made our hometown explode with excitement and "burque pride." Nothing excites burqueños more than food, beer and a win by one of our own that changes UFC history!

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Here are a few bets that went down between Holm and Rousey supporters:

  • Not one, but two bottles of Jameson
  • A car wash
  • Coffee duty for a month
  • A bottle of tequila priced at at least $100

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That same night, the Sunshine Theater had a show just a few floors below our office. You can usually feel any noise as mild as a sound check when a show is getting started, but when Rousey took that end-all kick to the head, HMT shook the building.

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Holly's name will be chanted around this town and our office for a long time!

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Client Newsletter - September 2015

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It's been another busy month here at HoldMyTicket. We have just launched some new features and improvements to the HoldMyTicket platform for you to enjoy. Here we go:

Spark is now Mobile Friendly!

Whew! Its been a long time coming, we finally made SPARK user friendly on your mobile device. Now you can get reports, edit tickets, and manage all of your events from your phone without pinching and zooming or yelling and screaming. Take a look at your account on your phone, we think you will be pleasantly surprised.

Mobile eTickets Revamped

We made some slight modifications to the mobile eTicket allowing for faster loading, better readability, swiping between multiple tickets, and optimized size of QR code. Next time you see a customer come in with a mobile ticket, be sure to take a look!

Calendar Subscriptions

We made it easy to subscribe to other iCal feeds, whether they are public or private. You will just need to know the URL of the iCal feed, and it will appear alongside your events in SPARK. This is helpful for getting a list of holidays or internal office events. If you want to subscribe to US holidays, use this URL: http://ical.mac.com/ical/US32Holidays.ics

SPARK Inline Notes, Announcements, On-Sales

Now you can easily toggle the scheduled event announcements and on sales within your view of your upcoming events. Just toggle the buttons in the upper right of the list to see when things are going to be announced and sales are turned on. If you have created internal notes within SPARK, they will also show here as long as they have been tagged with a date. This is really useful if you want to create reminders for upcoming events and tasks.

User Guides

We fully revamped and organized our user guides making it easier than ever for you to learn about our latest features and best practices. The search feature is a great way to find exactly what you are looking for. We plan on adding more and more guides as we can. Please feel free to request new user guides you would like to see. Go ahead and take a look at our Docs to learn something new!

Embeddable Widgets

We just added three new embeddable widgets to give you more options when it comes to displaying event information on your websites:

  • Just announced!
  • Now on Sale!
  • Event Tickets

HoldMyTicket Video

We are excited to share our new video. We feel it shows the culture and type of company we have become over the years. We want to thank all of our clients for the support and encouragement. Thanks to the guys at Marble Street Studio, they did a fantastic job!

You can see the video here.

New Video!

We are excited to share our new video. We feel it shows the culture and type of company we have become over the years. We want to thank all of our clients for the support and encouragement. Thanks to the guys at Marble Street Studio, they did a fantastic job!

International Santa Fe Folk Art Market 2015

We enjoyed another year with the International Santa Fe Folk Art Market. Every year the market continues to grow, we are pleased to be able to grow alongside this fabulous event. Here are a few pictures we snapped.

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Premier Development League Soccer

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HoldMyTicket is proud to be working with the Premier Development Soccer League! Check out this press release regarding Albuquerque Sol FC's home field and ribbon cutting ceremony:

Albuquerque Sol F.C. News Release
www.abqsolfc.com Thursday January 30th, 2014 ALBUQUERQUE, NM

The new PDL Western Conference team, Albuquerque Sol F.C., will be celebrating the announcement of their home stadium for their inaugural year in the Premier Development League on Friday January 31st at 2:30pm MST. Mayor Berry will be cutting the ribbon to kick off the first season of PDL soccer at 2:30pm MST on Ben Rios Field at the campus of St Pius X High School. He will be joined by Gary Oppedahl, the new Economic Development Director for the city of Albuquerque as well as several other distinguished guests.

It has been an extremely exciting time for soccer in the state of New Mexico with the launch of Albuquerque Sol F.C. The club has peaked interest in players from all over the southwestern United States as well as some foreign players. The Sol held their first open tryouts at the beginning of January and attracted 115 young men to try out for the team.

St Pius X High School is located at 5301 St Josephs Dr NW on the west side of Albuquerque.

For further information email General Manager Larry "Lencho" Espinoza at abqsolfc@gmail.com.

HoldMyTicket's Affiliate Program

With HoldMyTicket's Affiliate Program, you can make money every time an event organizer or venue you refer to HoldMyTicket sells a ticket! When you refer a new client to HoldMyTicket, you will receive 10% of our fees collected for each ticket they sell during their first year as our client. Once you've accrued a minimum of $20, HoldMyTicket will send you a monthly payment via PayPal, or by check. There is no limit to the number of people/venues you can sign up, so get started and make some cash on the side! Participating in HoldMyTicket's Affiliate Program is easy, and only takes a minute to set up. Here's how its done:

Log in as a Web User Before you enroll in the Affiliate Program you need to be logged into HoldMyTicket.com as a Web User.

Go To Affiliate Program Click on your name or photo in the upper right to access the Web User menu, and click 'Affiliate Program'.

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Accept and Enroll After going to Affiliate Program you will see a page explaining the details and rules. Click 'Enroll Now!' to start using the Affiliate Program.

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Find a Referral HoldMyTicket sells tickets to pretty much any type of event. We're looking to work with concert venues, theaters, event promoters, festivals, sporting events and more. Send Referrals a Link Once you're enrolled in the Affiliate Program you will receive a unique link to send to your referrals. You can get this link from your Affiliate Program page. Click on 'Actions', then 'Get Referral Link'. Send this link to your referral. Once they sign up for an account and start selling tickets, you'll automatically start getting 10% of our per-ticket fee for tickets they sell!

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Kick Back & Get Paid HoldMyTicket's Affiliate Program is fully automated, so you can kick back and watch your earnings come in. Your Affiliate Program page will keep you updated on your referrals, your cash balance, and your payments.

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Web User Accounts

We recently updated HoldMyTicket.com to support web user accounts. This means anyone visiting HoldMyTicket.com can sign in using their Facebook or Twitter accounts. Creating a web user account happens simultaneously as the user signs in, and only takes a few seconds. Web users get access to speedy checkouts, order histories, our Affiliates Program, customized content and more. Here's how web user accounts work: Web users begin by going to holdmyticket.com, and clicking the 'Login' button in the upper right part of the screen. They'll be prompted to login using Facebook or Twitter.

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Once the user has logged in, they'll see their name and avatar photo in the top right, where the 'Login' button used to be. Users can click here to see the users' menu. The first step, after logging in, should be to go to the Account Settings page. This is where users can verify email addresses and save their information and preferences. Verifying email addresses is necessary if the user wants to access their past orders, change names on orders, or resend email confirmations.

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Logging in as a web user has many advantages:

Default Location Logged in users can save their default location. HoldMyTicket.com will automatically display events near this location. Order History Users can easily see a list of all the orders they've made on HoldMyTicket.com. They can then click on an order to get order details.

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Order Details Users can see all the details related to an order they've made. Confirmation numbers, event details, ticket details, delivery method and more info is available on the order details page. Additionally, users can easily change the name on their order, or resend the email confirmation related to the order.

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Speedy Checkout Users can save their name, phone number and billing address under their Account Settings. This info saves time during the checkout process because it is automatically loaded into the checkout form. All the user needs to do is select their tickets and fill out their credit card info to checkout!

Affiliate Program Web Users are eligible to participate in Affiliate Program. When users refer a new client to HoldMyTicket, they will receive 10% of HoldMyTicket's fees collected for each ticket they sell during their first year as a new client. Public API Key Web users will automatically be assigned a public API key. Found on their Account Settings page, this key can be used to access event info, order info and more via HoldMyTicket's API (Application Programming Interface). More info about how this can be used can be found here: http://holdmyticket.com/api/