Authorize.net Down - Stay Tuned

About 30 minutes ago, Authorize.net stopped accepting our transactions. It seems they've been having difficulty with customers worldwide.

Authorize.net Response Times

What this picture shows is that there is a connection difficulty with Authorize.net. That connection speed at the bottom, which should be same at the top, reflects Authorize.net's ability to connect to us, and it is about 300x larger than it should be - a number large enough to indicate a disconnect.

As you can see on Twitter, other people are still having trouble, though it seems some are doing fine:

Authorize.net: Twitter

We're sorry for the inconvenience - check out our own twitter feed @hmtnews to find out when things will be back up!

Announcing Ticket Dojo Lessons

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Do you want to learn more about our online ticket applications? Feel like you want to take those extra steps to master the art of Ticket Ninjutsu?

HoldMyTicket is announcing the release of Ticket Dojo: a series of online tutorials for its ticketing platform. The lessons will progress in a gentle learning curve, allowing you the comfort of knowing for certain that you understand the basics before moving on to the more complex topics. You'll be a Ticket Ninja in no time! The lessons start today with an introduction to our Boxoffice app. We will be releasing more lessons on Boxoffice over the course of the next few weeks - with more topics to come. Stay tuned, and happy training!

Photo: Ninja Sword Training on the Beach at Rick Tew's NinjaGym? Martial Arts Training and Fitness Camp in Thailand

HMT's Scanner Loan Program

Did you know that HoldMyTicket will provide you with the scanning equipment necessary to validate your tickets? Based on the volume of ticket sales you have, we provide you with the tools needed to efficiently validate tickets.

Here's how it works:

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Not only can you print out an old-school will call list, HMT provides various forms of electronic will call lists. The will call list in your HMT account can be used on a laptop, tablet or smartphone to validate entrants. Or you can download our free iPhone app, Swarm, which includes an interactive will call list. All check-ins on electronic will call lists are tracked and reported for you, just like they were scanned in with a scanner.

A Mophie® modified iPod Touch comes with Swarm installed on it, allowing you to scan the QR codes printed on E-Tickets using the iPods's camera. These scanners include a built in extra battery, ensuring hours of worry free scanning.

The Linea Pro® modified iPod Touch also comes with Swarm installed. It has a laser for super-fast scanning of ticket barcodes. This feature, in conjunction with Swarm, is the fastest form of ticket validation in the industry. The Linea Pro® also features a credit card swiper, allowing for both door sales and credit card validation. Happy Scanning!

To request scanners for your events contact the help team at http://holdmyticket.com/help. We'll set you up.

Facebook Album Slideshows on HMT-Powered Websites

Got a Facebook album that you know would look great on your HMT-Powered website?

We just rolled out a simple way to turn these albums into slide shows you can display on any page you choose.

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Look good to you? Well, it's pretty simple to set it up yourself!

Here's a quick start guide that will get this new feature up and running on your site:

  1. Visit the Facebook album you would like to put on your HMT page and find the album ID. The album ID can be found in the url. It is a string of numbers located after the characters "?set.a" and before the next "." Once you've found it, select it and copy it.

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Next, log in to your Hold My Ticket venue account, select the venue whose page you want to edit, and click on the Tools tab.

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Click on Content Manager, and you'll see a list of pages. Find the page you want to edit, then click the edit button all the way on the right.

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When you're in the edit screen, find the BODY field (the big one with all the white space for typing). There is a toolbar attached to the top. Click the HTML button on the 2nd row of that toolbar.

A window will appear in the middle of the screen with a lot of HTML code. Don't worry about this if HTML is not your thing. Simply click at the bottom of the text and hit enter, so you have a clear line.

Copy and paste the following code onto the empty line:

and replace all the #'s with your Facebook album's ID. Here's an example of the code with an album ID entered:

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Click the Update button at the bottom left of the HTML Source Editor, and... you're done. HMT's site will automatically load a slideshow with any content (text) you might have added to the photos on Facebook. Pretty simple, no? Try it now!

Beer and Taxes

Is that how the saying goes? Well, it works for us. Happy Tax Day from the staff of Hold My Ticket, your official source for making the bitter side of life's big events go down smooth! A special shout out to Dublin's Street Pub in beautiful downtown Albuquerque!

HMT @ Dublin's Street Pub

Updated Box Office Checkout

12:00 AM, Tuesday March. 7th we rolled out an updated checkout screen in our Box Office software. Here are the details: We've made some cool updates to our Box Office checkout screen. It's completely redesigned, with a slick summary of the ticket holder's info, payment method and cart. Additionally, we've added the functionality of ID Swiping, Buyer Notes, enhanced Buyer-Type Selecting and Text-Meassage Receipts. ID SWIPING This new feature allows you to swipe a buyer's drivers license to automatically enter a buyer's name and address to the purchase or it can instantly look up any tickets held on will-call under that buyer's name. Swiping IDs will save time by eliminating the process of typing names by hand, and it ensures the accuracy of your records. Also, when you get repeat customers who provide an ID for swiping, their info is brought up, including email addresses, phone numbers and notes!NOTES There is now a place under the 'Ticket Holder' section for notes. Use this for miscellaneous notes about this buyer. Swipe their ID or CC next time they return and you'll see any notes from previous purchases.BUYER TYPES If you use Buyer-Types to manage discounts in your box office, you can easily apply them to the current transaction in the new checkout screen. Simply select the Buyer-Type in the drop down list to apply it to this transaction.TEXT-MSG RECEIPTS You can now send a text-message receipt to a purchaser directly from the new checkout screen! Simply fill out their phone number and select their carrier. When the checkout is complete, our ticket ninja will automatically shoot them a text message receipt with a link to their mobile e-Tickets!

Ticket Ordering Revamped

HMT has revamped our ticket ordering process for our event promoters. It is now easier than ever for our clients to order bulk tickets for their shows! Updates include a completely new ticket ordering interface, a redesigned ticket setup interface, and easier accessibility to the ticket ordering form. You can order tickets by clicking on the 'Events' tab, then 'Order Tickets' from the sub menu. Instead of having to submit orders for events individually you can now add tickets from multiple events to your order.

The user interface is straight forward - Just select the event you want to order tickets for, then set the quantity and add it to your cart. You can edit or remove any item in your cart. You can select the shipping address we have saved for you, or fill out the shipping address manually. Click 'Process Order', confirm your order, and you're done! The default ticket text will be available for every event, however if you have custom ticket text set up for the event it will show up in the preview. The ticket text is still editable in the event form, and part of this update is an improved layout for the ticket setup. Each ticket now has tabs for each of the major ticket options. Click the 'Ticket Text' tab to edit up to four lines of text. Now your custom ticket text will appear when you select the event in the ticket ordering form.

If you prefer, we can email you status updates so you'll know when your order has been received, printed and shipped. We hope you enjoy your new ticket ordering process!

Public Event Calendar Widget!

HoldMyTicket has created a widget that allows anyone to post an event calendar to their pages! You can filter events by name, city, genre, venue and more. The widget includes an event search function, making it dynamic and user controllable. You have the option to show or hide the search.

Customizing the widget is simple and versatile. You can change colors, dimensions and display settings to match your site design or preferences. Its fun to mess around with the settings to list the events you want the way you want. Here are some examples of different widget designs:

Once you've tweaked your design just click the 'Get Code' button and copy the code. Its in iFrame. Then paste the code into your page's HTML and you're done! What are you waiting for? Go make your own widget here!

WeGetIn®, our FREE iPhone ticket validation app is in Apple's app store!

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We are pleased to announce that our ticket validation app is now in Apple's app store. Getting ticket holders into an event quickly is a breeze with this easy-to-use box office tool. Turn any iPod or iPhone into a powerful ticket validation and will call check-in device. This app uses the camera on an iPod or iPhone to scan barcodes on HoldMyTicket's thermal tickets, print-at-home tickets or mobile (smartphone) tickets. You can also use the app to look people up on will-call and check them in without tickets.

Our free app, WeGetIn®, is downloadable in Apple's App Store, so if you have an iPhone or a new iPod Touch you?re ready to scan eTickets or hard tickets using the camera on your device. Additionally, we can equip you with a mobile scanner with a laser barcode reader and credit card swiper. This scanner runs WeGetIn® and provides the fastest scanning for high-volume entry, and effectively eliminates ticket lines. Multiple scanners can run simultaneously and communicate with each other in real time, virtually eliminating fraud. This app requires an account with HoldMyTicket.

HoldMyTicket is easy-to-use software for ticketing, box office management and event promotion. Our software offers incredible ways to promote events through social networks while keeping track of ticket sales figures, web traffic statistics, buyer demographics and much more. Sign-up for a free account here www.holdmyticket.com/sell/signup

###Features

  • Will Call List
  • Ticket Scanner
  • Credit Card Ticket Validation
  • Eliminate Duplicate Entry
  • Multiple Device Support
  • Track Attendees
  • Analyze Traffic Entry
  • Still works if wireless network is interrupted
  • Data constantly syncs with central database

IAVM - VenueConnect Conference

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The HoldMyTicket team recently returned from Phoenix, where we had a booth at IAVM's 86th Annual VenueConnect Conference and Trade Show!

The Phoenix Convention Center

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The International Association of Venue Managers (IAVM) is an organization committed to the professional operation of amphitheaters, arenas, auditoriums, convention centers, exhibit halls, performing arts venues, race tracks, stadiums and university complexes. Thats a pretty wide range of operations so we were able to interact with many facets of the industry. From venue infrastructure like seating and lighting, to crowd control and ticketing, everything to do with events was represented. The HMT team arrived with our mobile box office. Our setup included ticket printers, iPod scanners, a few Mac Minis, and a bunch of monitors. We had workstations set up for patrons to demo our software, even print sample tickets. For fun we gave away HMT Ninja stickers and 'Show Me Your Barcodes' t-shirts, which were a hit!

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We made some great contacts and enjoyed fraternizing with our potential clients. Being amongst the largest names in the ticketing industry was slightly nerve-racking at first, but then we realized our software is not only on par with our competition, its cutting edge and industry leading. Like our proprietary interactive seating charts which are iPad/iPhone friendly. We believe those who took the time to learn about us saw a better ticketing solution. A big thanks to everyone who took part in preparing and managing the conference! We look forward to returning for the next one. -HMT

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